Legal
Refund Policy
Last updated: 27 October 2026
This policy covers Promptbar subscriptions purchased through Paddle, our authorized reseller and merchant of record. Promptbar is operated by SAASFLOW OÜ, registration number 16834664, Estonia.
1. Refund eligibility
We follow Paddle’s Refund Policy. Purchases are generally non-refundable unless law requires otherwise. Paddle considers discretionary requests submitted within 14 days case by case; this is not a money-back guarantee.
2. Statutory rights
Mandatory withdrawal rights and remedies for defective or misdescribed products remain protected. Paddle’s policy explains country-specific periods and exceptions. This policy does not reduce those rights.
3. Request a refund
Use the support link in your Paddle receipt or request a refund at Paddle.net. Provide your purchase email and transaction reference. For a Promptbar product issue or help locating a purchase, email contact@promptbar.io. Do not send card details.
4. Cancellation and approved refunds
Cancel renewal through your receipt’s subscription-management link or Paddle.net. Cancellation takes effect at the end of the billing period; it does not itself request a refund.
Paddle processes approved refunds, normally to the original payment method. Its policy sets out processing periods and the effect on access.